Hi, I am Steffen and after finishing my MSc in International Management I am now one of the Global Trainees at the Husqvarna group working for the Global After Sales department in Huskvarna.

I am partly responsible to develop, structure and govern material, that helps both our dealers and local sales departments to improve service business. That includes basically everything, for example workshop concepts and processes, service marketing, customer and spare parts management as well as sales and technical skills.

Besides the development of content, I also got the chance to promote our concepts in several global meetings, where I presented our project to Sales and After Sales Managers from different areas all over the world.

Soon I will be located in Germany to support the implementation of our project, which comprises service business analyses of pilot dealers as well as setting up and holding training seminars.

Looking forward to that, I will keep the memories of great weekends and road trips with colleagues, whom I can now call friends. Not least I will miss fishing in the great area of Småland – there is nothing more relaxing than catching your own dinner in a quiet forest after work.